United Bank for Africa Plc (UBA) | Graduate Customer Service Officer | How To Apply | General Requirements | www.uba.jb.skillsmapafrica.com

United Bank for Africa Plc (UBA) is one of Africa's leading financial

institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York.
From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the vacant position below:

Job Title: Customer Service Officer

Reference No: UBAAbuja/NorthCentralCSO/FTO2018
Location: Municipal Area Council - Abuja (FCT), Makurdi - Benue, Nigeria; Lokoja - Kogi, Ilorin - Kwara.
Contract Type: Permanent
Job Functions: Banking
Industries: Financial Services

Job Objective

• To ensure the business office provides excellent quality banking service to all customers.
• To maintain contact with new and existing customers on routine account management activities.
• To engage customers in cross selling of the bank’s products and services including E-sales

Role and Responsibilities

• Customer Relations Management/Sales:
• Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
• Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
• Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
• Engage customers to cross sell bank products and services
• Increase product sales, and customer loyalty by maintaining good client relationship.
• Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
• Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
• Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
• Ensure proper documentation for all new and existing accounts.
• Ensure timely opening of new accounts on the system.
• Support branch sales and service team.
• Cheque book issuance and maintenance.
• Dormant account reactivation
• Meeter/Greeter
• Customer Service Ambassador:
• Service Improvement
• Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.
• Service Issues Resolution:
• Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
• Follow up customers with pending cases, and keep him/her informed.
• Compile and publish customer satisfaction score daily
• Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff.
• Requirements     

Educational Qualification:

• Minimum Educational level - B.Sc. in any related discipline

Age:

•  27 years and below

Experience (Optional):

1. Prior experience in banking operations is highly desirable
2. Relevant banking experience preferably supporting retail customers
3. Sales knowledge, skill & experience (added advantage)

Knowledge:

• Sound knowledge of Banking products and services
• Good understanding of the operational, credit and regulatory risks facing the business
• Business Development and acquisition

Key Skills:

• Excellent customer service orientation
• High level of integrity
• Good verbal & written communication skills
• Selling skills
• Focused, Motivated & Results Oriented
• Paying attention to details
• Good interpersonal skills
• Fast and error-free processing
• Strong problem resolution skills
• Selling & Marketing Skills

Application Deadline 
11th May, 2018.

How to Apply For Customer Service Officer at UBA Plc 
Interested and qualified candidates should:
Click this link to apply online